Coming from the Moniforce acquisition, Oracle Real User Experience Insight (RUEI) enables enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends and user preferences. It integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users’ experience.
RUEI is a powerful Web-based utility to report on real-user traffic requested by, and generated from, your network. It measures the response times of pages and transactions at the most critical points in your network infrastructure. Powerful session diagnostics allow Application Managers and IT technical staff to perform root-cause analysis. It enables you to view server and network times based on the real-user experience, monitor your Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications on incidents that violate their defined targets.
You can implement checks on page content, site errors, and the functional requirements of your transactions. Based on this information, you can verify your business and technical operations. You can set custom alerts on the availability, throughput, and traffic of everything identified in RUEI.
RUEI comes with a library of powerful reports that provide both business-orientated and technical-orientated users with the information they need to make effective decisions. In addition, authorized users can quickly create their own reports or modify existing reports. Using these reports, they can directly interact with the Web data to gain a deep understanding of online usage behavior, as well as the overall status of Web applications. They can view these reports interactively, or receive them by e-mail. Using RUEI’s dynamic drill-down capabilities, you can quickly focus on any desired level of Web results.You can sort, filter, and export information. In addition, you can correlate any data across a wide variety of criteria, including time, client location, transaction, and user name. The session diagnostics facility enables you to perform root-cause analysis of operational problems. It offers you the ability to assess any individual session, and review all the user’s activity within that session.
Some benefits of the Oracle solution:
- Completely passive monitoring – no application overhead
- Non-intrusive
- Ability to monitor all user activities 24×7
- Provides performance and availability parameters of an online transaction, regardless of the device from which the transaction originates
- Single deployment on an appliance server – quick deployment
- No agent installs – lower TCO
- Rich data capture – can be extended to web analytics and fraud detection
- Highly scalable (can monitor thousands of users)
- Can monitor across enterprise domains in B2B and B2C environments
- Helps usability studies (navigation through apps)
- Suitable for business and IT operations within and across the enterprise
Accelerator pack for Oracle E-Business Suite
This accelerator package for RUEI enables out-of-the-box monitoring of E-Business Suite modules. This monitoring supports user session tracking, the discovery of end-user performance issues, and the identification of application issues associated with E-Business Suite modules running both the OA and JTT frameworks, as well as Oracle Forms applications running in servlet mode.
This accelerator package automatically discovers all installed E-Business Suite modules, and translates network objects to business functions. This facilitates the measurement and monitoring of real-user transactions, from initial query to their commit as part of business transactions. Individual user actions are automatically matched to the correct module, form, or form block in order to provide contextual analysis. This state-of-the-art monitoring solution supports the creation of KPIs for critical packaged applications, and the analysis of real-user business transactions.
Accelerator pack for Siebel
This accelerator package for RUEI enables out-of-the-box monitoring of Siebel applications. This monitoring supports user session tracking, the discovery of end-user performance issues, and the identification of Siebel application issues.
This accelerator package automatically discovers all Siebel applications, and translates network objects to business functions. This facilitates the measurement and monitoring of real-user transactions. Individual user actions are automatically matched to the correct screen, applet, or view in order to provide contextual analysis. This state-of-the-art monitoring solution supports the creation of KPIs for critical packaged applications, and the analysis of real-user business transactions.
More details on http://www.oracle.com/technology/products/oem/prod_focus/realuserexperienceinsight.html.